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File Details

  • File Name: CustomerServiceCall002
  • File Length: 120 seconds
  • Time to process: 10 seconds

Overview

Summary of Call:

The user contacts the assistant seeking help with resetting their password. The assistant responds positively, offering to send a link to the user's email to facilitate the password reset. The user appreciates this solution, indicating that it would be perfect for them. This brief exchange showcases a straightforward customer support scenario where the assistant efficiently addresses the user's request.

Outcome of Call:

Issue resolved with no escalation.

Resulting Sentiment:

Positive

Key Terms:
  • Email
  • Password
  • Reset

Transcription

assistant:
Hello, thank you for calling Hrai customer support, how can I help you?
user:
Hi. I can't figure out how to reset my password.
assistant:
No problem at all, I can send you a link to your email if you would like?
user:
Oh that would be perfect.
assistant:
Could you please confirm the email address associated with your account?
user:
Yes, it’s [email].
assistant:
Thank you, [name]. I’ve sent the password reset link to your email. Please check your inbox and follow the instructions to reset your password.
user:
I’ve received the email. Thanks for your help!
assistant:
You're welcome! Is there anything else I can assist you with today?
user:
No, that's all for now. Thanks again.
assistant:
It was my pleasure helping you. Have a great day, [name]!

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